+ The Challenge
Your account leaders are capable of more, but they're stuck in execution mode. Clients are demanding strategic partnership, and your team isn't equipped to deliver it yet. Meanwhile, top talent leaves when they plateau, and client relationships erode when the conversation doesn't elevate.
+ What I Do
I help you build the internal leadership capability that makes strategic partnership real and not theoretical.
HOW I CAN HELP
Every engagement is tailored to your specific needs, but here are some of the ways in which we can work together.
Workshops & Team Trainings
Custom-designed for your agency's specific challenges. Not off-the-shelf curriculum, but practical, interactive sessions built around the real scenarios your team faces. I’ll work with you and your ELT to assess the situation and then build based on your team and your needs. Post-program, I share a topline report with themes, hypotheses, action items, and proposed timing.
Sample topics:
From Order-Taker to Trusted Advisor
Having Hard Conversations with Clients
Leading Through Ambiguity and Change
Strategic Thinking for Account Leaders
Managing Up, Down, and Across Complex Stakeholder Environments
How to Build Trust Authentically
Assessments and Debriefs
Sometimes leaders need a mirror before they can move forward. I administer and debrief:
360-Degree Feedback — How do others actually experience your leadership?
WorkPlace Big Five — What are your natural tendencies under stress, and how do they help or hinder you?
FIRO-B — How do you interact with others, and what does that mean for your leadership style?
Change Style Indicator — How do you navigate change, and how does that affect your team?
Each assessment includes a personalized debrief that translates results into actionable development goals and not just a report that sits in a drawer.
Coaching
Individual Hi-Po Coaching
Your highest-potential leaders are the ones most at risk of leaving. I provide one-on-one coaching for critical leaders navigating pivotal moments—new roles, expanded scope, difficult clients, or the transition from executor to strategist. The typical engagement is 6–12 months, with biweekly sessions, tied to measurable goals for leadership capability and business impact.
Cohort Models
Group coaching for 4–6 leaders across accounts. Participants learn from each other's challenges, build peer accountability, and practice new behaviors in a safe space before taking them to clients. This is best for agencies that want to shift culture across multiple accounts simultaneously.
THE RESULT
Fewer client escalations and “save the relationship” moments.
Stronger retention of top performers.
Longer client tenure.
Accounts that grow without constant pricing battles.
And leaders who show up differently . . . because they’ve been equipped to.